Hometown companies rate high in customer satisfaction index
The University of Michigan released their American Customer Satisfaction Index (ACSI) on Tuesday for the fourth quarter of 2006. The ACSI is a national economic indicator of customer evaluations of the quality of products and services available to household consumers in the United States. So, how did our hometown corporations fare? The biggest gain in retail on ACSI's 100-point scale came from Richfield-based Best Buy, whose score rose 7 percent to 76. The report cited top-line products and extensive service offerings as factors, while opening numerous stores during 2006. In the department and discount stores category, Wisconsin-based Kohl's ranked highest with a score of 80, while Minneapolis-based Target dropped 1.3 percent to 77. Eden Prairie's SuperValu dropped 4 percent to 74 in the supermarket category, with the recent acquisition of poorly performing Albertson's stores impacting their score. The rest of the numbers after the jump...
Minnesota-based company scores on the American Customer Satisfaction Index 100-point scale (4th Quarter 2006)
Target 77 (-1.3% from last year)
Best Buy 76 (+7% from last year)
uBid, Inc. (Petters Group Worldwide, LLC) 74 (+1.4% from last year)
SuperValu 74 (-3.9% from last year)
UnitedHealth Group 68 (+6.3% from last year)