U.S. DOT asking airline questions after 6-hour tarmac nightmare
|Photo by Stephan Segraves|
On his blog, LaHood said he has sent a letter to the airline with a list of questions he wants answered about the unacceptably long delay that left 47 passengers stuck on small aircraft for a total of nine hours.
Reasonable people are outraged at the idea of being stuck on a small plane for seven hours. I think it means that flyers and those who are considering flying want to know that should a delay occur, they will be treated respectfully.
That's why the letter to Continental simply seeks answers to a few questions. Basically, we want to know what I think all of us want to know:
1. Why the flight was diverted to Rochester, Minnesota, in particular;
2. Which carrier, Continental or Express Jet, was responsible for the well-being of the passengers and, in particular, which carrier's contingency plan was implemented during the tarmac delay;
3. Whether Continental/ExpressJet had in place at Rochester procedures regarding the deplaning of passengers on diverted flights at diversion airports without TSA presence and if not, why not;
4. Whether such procedures were implemented with respect to flight 2816 and if not, why not;
5. Why flight 2816 was forced to stay on the ground at Rochester for as long as it did; and
6. An explanation of the passenger's treatment during the delay, including once they were inside the airport terminal.