Rabbi S. Binyomin Ginsberg sues Northwest, airline dropped him for too many complaints

Categories: Transportation

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Rabbi Ginsberg wants his air perks back
​Rabbi S. Binyomin Ginsberg has just won a small victory for airline passengers tired of being treated badly.

A consultant, author and speaker, Ginsberg flies hundreds of times per year, and counted on his Platinum status for meals, upgrades, and more comfortable seats. But three years ago, a Northwest representative called to tell him the airline was dropping Ginsberg.

"I was told that I complained too much about services," Ginsberg explains.

Now, instead of a series of small complaints from Ginsberg, the airline's going to have to deal with one big one.

Ginsberg, a 49-year-old parenting and education expert from St. Louis Park, found the explanation odd. Sure, he'd complained a few times.

"For example, my luggage would take an hour and a half to come out, and I think it's a very very reasonable thing to voice a complaint," he says. "I'm not sure why that's unreasonable."

But compared to the massive number of flights he took, he says, his complaints were actually pretty infrequent. (He declined to provide exact numbers.)

Ginsberg began to suspect a more sinister reason for his frequent-flier program ouster.

"This happened at the time that Northwest and Delta were merging," he says. "The suspicion was that they had too many frequent fliers at the higher status in their roll, and they were showing too much of a liability on a balance sheet for the accumulated miles by those passengers. So they had to creatively find ways of getting rid of people."

A few months after he was kicked out, Ginsberg sued. A lower court in southern California refused to hear the case, but just days ago, the appellate court overturned that ruling.

Now, Ginsberg's beef is likely to become the first step in a class-action case of high-mileage flyers dropped when Northwest and Delta merged.

"There could be a lot of worse things in this world," Ginsberg says. "Again, it's more in principle. I was wronged. And I shouldn't be."

Read the court's decision here.

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Two words....typical Jew


Two words...typical Jew

Joseph Wakatobi
Joseph Wakatobi

it's about time someone called this guy on his endless and life-long shenanigans...i would be that he's got a history of "complain and threaten to sue" against several other companies. 


If this guy had such a huge problem with the airline, then why the heck did he continue to utilize their service? He should have redeemed the miles as fast as possible and split. Northwest, in my opinion, was right to "fire" this customer. 


There was an article that cited more statistics and it noted that he flew Northwest about 75 times per year and by his own estimation he complained about 10% of the time.  NWA claims he complained 24 times in 8 months.  They also list the number of times that they gave he miles, credits and perks as a result of his complaints.  I fly over 150 flight per year and I complain maybe once a year and usually when something seriously goes wrong.  This guy is clearly looking for the hand outs and leverages his Platinum status to get freebies out of the airline.


If the Rabbi really wants the airline to improve processes why does he always request compensation? 24 complaints in a 6 month period. Who does that?


"I saw the best minds of my generation destroyed by madness, starving hysterical naked, dragging themselves through the airport concourse at dawn looking for a complimentary pillow..."

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