Frontier Communications sued for taxing internet access

Categories: How We Live, Law
Frontier Comm.jpg
Frontier Communications allegedly collected taxes it shouldn't have.
A federal lawsuit filed Tuesday alleges that Frontier Communications illegally collected sales tax on Internet bills.

The suit also alleges that Frontier "improperly applied" a number of fees to its customers, including a "911 fee" and "universal service fees."

The lawsuit, filed by Nichols Kaster on behalf of three Minnesota customers and a New Yorker, claims that Frontier Communications violated the Internet Tax Freedom Act as well as the Federal Communications Act by including Internet charges on its sales tax charges.

The plaintiffs in the case are Clint Rasschaert, Ed Risch, Verna Schuna, of Minnesota, and Pamela Schiller, from New York.

The group also claim that Frontier Communications lied to its customers about its fees. The lawsuit claims that the company imposed a "junk fee" called the HIS surcharge on its bills. Frontier customers' bills state that "all surcharges on customers' bills are either governmentally required or specifically authorized by government agencies," which, the suit claims, is false.

Nichols Kaster wants the group certified as a class for a class-action lawsuit, which could open up the case to Frontier's other seven million customers. The plaintiffs are seeking unspecified damages as well as attorneys' fees and costs.

"Customers should not have to check the sales tax calculations on their bills to make sure they are right, and they shouldn't have to be legal experts to figure out whether charges that are represented as being government charges are actually government charges," says Michelle Drake, the lawyer handling the case for Nichols Kaster, . "We shouldn't need to sue just to get big corporations to truthfully bill their customers."

A spokeswoman at Frontier Communications said she didn't know anything about the lawsuit and said she'd call City Pages back.

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Froniter's New billing system shows incorrect and duplicate taxes in WA.  All attempts to find out how they calculated the charges resulted in not having the information.  They finally told me if I want to know how the taxes are calculated, I had to ask the FCC.Having 2 homes in same city.  Froniter services is $104.31, with $25.74 in taxes.  The Comcast home has $141.99 in services, with $7.39 in taxes.  Before new billing system the taxes on the first was only $18.  And they can't tell me why...


regrettably i work for frontier. they dont tell us what is going on with the bills either, we normally get the information on taxes and stuff about a month or two late, they never say what its for either.


I see these Frontier fees on my bills here in OR. I just signed up for more speed promotion that was to cost me less. Well, the bill is more. Verizon was great, but I have had nothing but problems with Frontier Communications.


 I too was talked into a higher "premium" speed internet for a lower price and locked in that price for a 2 year commitment.  What a surprise, they 'lost' my discounted price after about 5 months and I have to keep calling them to remind them of it about every other month.

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