Minneapolis launches 311 smart phone app for service requests

Categories: Minneapolis
311 app.jpg
Photo courtesy of the city of Minneapolis.
Minneapolis launched a new 311 smart phone app yesterday.
What's your damage? Minneapolis authorities have made it easier for you to tell them by launching a 311 mobile app yesterday.

Minneapolis residents can now report issues like potholes, broken street lights, and graffiti through a free application on iPhone and Android phones without calling 311 or logging on to the city's website, according to a statement by the city today. The app is available in the App Store or in the Android Market by searching "Minneapolis 311."

Blackberry and Windows phone users can report service requests to 311 by visiting SeeClickFix.com on their mobile browsers.

Ten service requests are available with the launch of the new app and more will be added throughout the year. Citizens will be able to report issues related to abandoned vehicles, graffiti, parking violations, potholes, traffic signal timing and trouble, broken street lights, and damaged traffic signs.

GPS will show the location of the service request, and citizens will also be able to submit a photo of the damage along with their request. Similar to the procedure when calling 311 or using the city's website to report damage, the person making the request will be able to follow the process of the city addressing the request from start to finish.

With the app, service requests can be made any time of day, regardless of whether or not 311 is open for business and the request will be reported to the appropriate department immediately.

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