Pat Kessler eviscerates MNsure, says officials lied to him

ATMKessler.jpg
Kessler (right) has nothing good to say about Todd-Malmlov's stewardship of MNsure.
During his regular appearance on Dan Barreiro's KFAN radio show yesterday, WCCO political reporter Pat Kessler shed some light on reasons for former MNsure Executive Director April Todd-Malmlov's sudden resignation that go beyond her controversial late-November tropical vacation.

Asked when 'CCO became aware of some of the problems plaguing the state health exchange's website, Kessler said his efforts to figure out what was going on at MNsure were complicated by the fact that officials "lied to us."

THE BACKSTORY: MNSure director criticized for taking two-week tropical vacation amid enrollment problems

"I believe that this is one of the most closed, obtuse, misdirecting, camouflaging agencies I've ever dealt with," Kessler concluded. "Jibberish is what I got from them."

Here's a transcript of Kessler's rant (you can listen to the audio here -- fast-forward to roughly the 35:00 mark):
These problems began to mount, and they multiplied, they escalated in late November [Kessler later said that as late as December 6, he was told by MNsure officials that there were no big problems with the health exchange website.]

There were minor glitches, there were technical issues, things that people were having trouble with, and then they were getting resolved. I would call people, I was contacted all the time by people -- [they said] it was being resolved.

Suddenly -- and it was very odd to me -- suddenly around December 1, 2, 3, right around that time, after Thanksgiving, we, suddenly at WCCO, were inundated, flooded, with literally hundreds of people calling to say, 'I can't get on [the website], this is crazy.'

And here's where the disconnect is for me -- so we go to MNsure, and I'll just say it, I think they lied to us. I think that they misled us, they misdirected, they camouflaged, they said 'No, there's no problems, no, there's no problems,' when in fact, behind the scenes, they were sweating bullets because they couldn't fix the problems.

So I think there is a dividing line. There were problems that we saw, problems that we think were fixed... I believe that this is one of the most closed, obtuse, misdirecting, camouflaging agencies I have ever dealt with, and its remarkable. Jibberish is what I got from them.
We imagine remarks like that might get Governor Dayton wondering -- where's that liberal media bias when you need it?

-- Follow Aaron Rupar on Twitter at @atrupar. Got a tip? Drop him a line at arupar@citypages.com.


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28 comments
JopySchmopy
JopySchmopy

Please strike "although" from third sentence.  Damn. 

JopySchmopy
JopySchmopy

Aw c'mon, that's all you got out of Kessler's reportage?  One time, one guy dares to criticize The Gummint and that's proof that the Fourth Estate isn't a shill for Gummint?  You kids will wake up someday and realize that although the Dems are not young and hip -- they're busybodies, control freaks, totalitarians, the kind who actually ran for student council back in junior high.  Take a look at the scene in Dr. Zhivago when Yuri comes home to find half the town in his house; that's where we're headed.  Hey, if you care about other people, you'll give up your house to people who want it.  Don't you care about other people?  You keep your heads tilted upward, admiring these creeps who are always on a dais, and you'll find that they've crawled up your ass while your were worshipping.  Yeah, I suppose they're right on abortion, but on everything else, Jesus H., watch out.  Your body and mind are not your own anymore.  They belong to The Party.  Whew, that felt good.  Thanks. 

TweetsAreYours
TweetsAreYours

That's the danger of having media members present opinions on entertainment-oriented talk radio. It makes you wonder if the reporters are objective when doing their jobs. All media members will have some biases and run into ethical dilemmas, but having Kessie on KFAN or other media members giving opinions on the radio (Rena on KTWIN comes to mind), you create doubt about their objectivity more than you already did. #TweetsAreYours

stephansonprop
stephansonprop

Anyone suprised goverment screwed something up??? If you are than you have not been paying attention for the last 50 years. And talk about trying hiding things from us, no one tries harder than government but as they screw up the job they screw up the cover up, than screw up the cover up of the cover up......

kurt124
kurt124 topcommenter

MN Sure is just another money laundering ponzie scheme for the DFL and O care for Democrats.   

TheConservativeJerk
TheConservativeJerk topcommenter

Huh, the TEA Party was correct...again.

Listen, the website is just the tip of the iceberg.  Expensive costs and lack of insurance "choice" is what people will come to learn next year.   Cyber security is the real concern with this website. People who have already signed up have had their info compromised.   MNsure is a mess, but did you expect more for government?  The democrats own this one, and they all claimed it was to be the greatest thing since sliced bread.   I love the way they are running from it now as it hurts their chances for re-election. 

Welcome to reality people.   

swmnguy
swmnguy topcommenter

Website design is one of those things in life where less is much, much more.  How many times have you gone to a site that worked just fine, but then they "upgrade" and all of a sudden nothing works anymore? Or a site that works only in Internet Explorer 9, but not at all in Firefox or IE8, or only if you use a Mac?


When you're building a website the general public has to use, it needs to be functional for computers 10 years old, using browsers that old.  It shouldn't have a bunch of flashy design stuff in it that takes forever to load if you don't have a dedicated T1 line.  The buttons have to work.  It needs to not care about upper or lower case.


The MnSure site violates all those rules.  A few years ago the Minneapolis Public Schools also paid about half a million dollars to some graphics designers and made their perfectly functional website work like shit for quite a while.  My wife works for the schools and couldn't enter her timesheets like she's supposed to for a few pay periods.


And seriously.  Does anybody trying to sign up for health insurance and see if they qualify for rebates give a rip what the site looks like?  Do they need airbrushed photos of perky (and apparently very healthy) models in front of a depthless background?  Do they need a tasteful color scheme?  No.  It could be white DOS text on a black background and we'd all be just fine.


Obviously MnSure spent their time and money on buying a website they thought was aesthetically pleasing on their own monitors, in their own office, running locally.  Idiots.

Shayne O'Neil
Shayne O'Neil

It's all in your imagination , the government would never lie to you.

Azriel Materia
Azriel Materia

only took me 8/9 months but it said im good now,unless that too was a glitch!

Joshua Warren
Joshua Warren

Funny story, I asked representatives about MNsure at the state fair in August, they told me that they had already tested the website then. I reminded then that the company that was building the site was the same company that screwed up the state auditing system two years ago and it still was being patched together and not fixed. The two women at their state fair booth assured me that the site would be online on October first and there would be no glitches because it had been beta tested. Bull shit. Complete lies.

Tracy Marcotte Shaffer
Tracy Marcotte Shaffer

I was stuck on identification screen because the system didn't recognize my address. I had to mail in my info then MNsure was supposed to send two emails with my user name & password. They never sent me my user name. Since Dec. 10th I tried calling every day & was put on hold. The recorded message said to call back between 5:30 - 7:30pm. The wait times were even longer. Last night I was hold for 2 hours & 25 minutes when finally someone answered. Now, I have to wait for Medicaid to send me stuff in the mail. I know I am not the only one that I had to sit on hold - instead of overpaying directors they need to hire more call center employees.

Stephen Noel
Stephen Noel

and the sad sack- April Todd gets a promotion as a "consultant" because of her years of being a advocate of healthcare. BS!

tomdar2
tomdar2

@atrupar Twitter Tip: Only followers of both you & @PatKessler saw that because @ was 1st. Put . before @ so all your followers see it.

mingtran
mingtran topcommenter

Awesome. Hopefully stories like this will slowly transform robots to flesh and blood.

LynniAnn
LynniAnn

Its because of the democrats.  They were probably using Apple products--the favorite of hipsters--rather than American made Windows pcs.

kurt124
kurt124 topcommenter

@TheConservativeJerk  You are correct.  This is just another Democrat ponzie taxpayer fleecing.   The Non-profit sector (Democrats) receive huge grants from the Feds/state to facilitate all aspects of O care particularly these "Navigators".   Its really just the reincarnation of ACORN.  

kurt124
kurt124 topcommenter

@swmnguyWhat to you expect from Dumocrats swmnguy?  Do you think they care about building a Website? Its costs?  Functionality?  They are only ripping the taxpayer off and redistributing taxpayer revenue.   It makes no difference to them, they'll get their Federal $ to pay for this growing bureaucracy and the endless Regulatory State that comes with it.   The end game is to grow the Democrat party and its dependent constituency.   The details on "How to" are insignificant.  All that needs to happen is legislate to give free stuff, create central planners, govt employees, non-profits and funnel the money back through Grants and reciprocating votes.  Then it becomes politically blasphemous to even speak of reforming or getting rid of such boondoggles.     Rules for Websites, interesting but who cares.  

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