Now Open: Galaxy Drive In

• Bottom line up front: Service terrible Food adequate Wait awful Ambiance cute Staff confused Owner aloof After waiting 15 minutes for a waitress to come to our table, my 14 month old was having a complete melt-down. Luckily they had some cool decorations and water features to look at while we waited. We also got to watch Steve Schussler speak in broken Spanish to what appeared to be two eastern European workers. He kept saying "Mucho basura, mucho mucho mucho basura." My sense was that he was trying to communicate something about the need for more trash bags, but the two workers just looked at each other dumbfounded and then said to Schussler in perfect English, "We don't understand what you just said." If you insist on going to Galaxy, wait a few months for the service to improve. If you were a fan of Wagner's, it's probably better to hang onto your happy memories and not let your experience at Galaxy mar them.

• I went on Sunday 7/19 w/my girlfriend and another couple and their 3-yr old daughter. We were expecting Wagner's food with an updated and fun twist. As it turned out, we were expecting too much - WAY too much! Our waitress was rude, treating us like she was really doing us a favor by even talking to us, let alone actually being concerned how we were enjoying the food and drinks. It took 40-45 minutes to get our food after ordering! They were busy, but NOT THAT BUSY! When the food did come, it was brought out by someone other than our waitress and he pretty much just plunked down the tray, mumbled something like, "here's your food", and was off. He didn't ask if it all appeared to be there, or if we might need anything else. All the employees seemed to be really confused and much too busy to even give a smile. My Philly cheese steak sandwich was quite bland and certainly wasn't a hearty sandwich - pretty light on meat. The chocolate malt me and my GF ordered "to split", was served with only one glass (a paper cup) and no straws or spoons - getting these took at least another 5-10 minutes - a request made to a different employee that was happening by. It was also made with soft serve (not real ice cream the way Wagner's did). Our fries were hot and done to our liking, but about half of them were little, stubby, bottom-of-the-fry-bag remnants. Her quarter-pound burger was prepared properly, but she said it was also quite bland. The other couple had similar luck. He, being a vegetarian, ordered a grilled cheese sandwich. This, after being told, 20 minutes after placing his original order, that they couldn't prepare his preferred vegetarian Philly cheese steak sandwich. Hmmmmm? That would have been the regular sandwich minus the meat - but was apparently too far off the menu (as reported by the drive in manager, summoned to our table to explain things) to allow its being prepared. He said the grilled cheese wasn't too bad. He also ordered a root beer. That came warm and in a frostless mug (again, unlike Wagner's). His wife's burger was also reported to be quite bland. The icing on her cake was an approximately 2-ounce serving of warm, bad coleslaw as a "side" that cost $1.75. As for their little girl, well...she got served a coke (ie. a caffeinated beverage) as part of her early evening kid's meal. Not good - again, she's about 3 years old. Overall, very unimpressed. Service - bad. Our waitress never did check back to see how we were doing. Atmosphere - bad, stressed, chaotic. Prices - high (spent over $10 each for each of the adults, even with shared drinks). We're really in no hurry to return, but might be willing to give them one more try this fall to see if they've got their act together. Maybe this is in hopes that our great memories of Wagner's and the drive in experience doesn't have to be a thing of the past. However, if things remain unchanged, I think the Galaxy's run might be quite brief.

• Went to Galaxy last night - brutal. Fifteen minutes after we ordered, the waitress returned to tell us they were shutting the kitchen down - couldn't handle the Monday traffic. As we were leaving hungry, another waitress told us they would likely re-open later in the evening. Sure-I'll see you then.

• I never went to Wagners but I'm sure it was a lot better then the new Galaxy Drive In. If you want a quick lunch don't go there. First the waitress didn't know how to work the hand-held device to place our order. After we ordered we never received our drinks and we sat for almost an hour and still didn't get our food. The really sad thing is we got there pretty early in the day when it wasn't that busy. I can't imagine how long you would have to wait if the place was full. Everyone who was working either were standing around or didn�t know what to do. We ended up leaving very irritated and on an empty stomach. We weren't the only ones who walked away dissatisfied. It was a very frustrating experience. I would not recommend this place based on services and I can�t judge the food because we never received ours.

• The jist: "The brutal service (make sure you have at least 1.5 hours) killed a great vibe. Walking in we were filled with pure excitement. The new design is fantastic, the menu looks great although a tad expensive and it really had a fifties feel, however things quickly fell apart. We ordered quickly then waited 45 minutes and nothing happened. During that time numerous people left because no one took their order. Finished food sat on customer's car window trays as no one stopped by to pick it up. We heard at least 3 other people complaining about the wait. When we finally asked how much longer our food would be they said at least ten more minutes. We told them we couldn't wait any longer and left. They didn't seem to care. It was really a bummer they couldn't handle making a fast food burger and fries in under 30 minutes.

• I don't know...that choad owns the Rainforest Cafe? It doesn't give me much hope for this place. I already miss Wagners. You don't need a space theme to have a solid corn dog conveniently located by the Greenway.

TotalComments: 6